Privacy Policy

This Privacy Policy has been revised to comply with the GDPR (May 25, 2018). This privacy policy provides you with details of how we collect and process your personal data through your use of our site

INTRODUCTION

By using the Sparkwellness.ca website you consent to the data practices described in this Policy and warrant to us that you are over the age of 18 years.

If you need any further information about this privacy policy, please write us at support@sparkwellness.ca.

If any of your personal information changes (change of email address, change of address), please write to us at the address above and let us know how it has changed.

Sparkwellness.ca is dedicated to protecting your online privacy. This Privacy Statement explains our practices concerning privacy, and how they pertain to you as a user of our website.

’You’ or ‘Your’ means you as a participant in or as a user of the Sparkwellness.ca website. ’We’ or ’Our’ or ’Us’ means Sparkwellness.ca. ’Our site’ means SparkWellness.ca.

All information transmitted, printed or otherwise submitted to SparkWellness.ca via this website shall be deemed to be the property of SparkWellness.ca and SparkWellness.ca shall be free to use such information for any lawful purpose as detailed herein.

This site contains links to other sites and we are not responsible for the privacy practices or the content of such sites.

We reserve the right to release such information to law enforcement or other governmental officials as we, in our sole and absolute discretion, deem necessary to comply with the law.

Section 1: WHAT PERSONAL DATA WE COLLECT FROM YOU

Personal information means any information capable of identifying an individual. It does not include data that is anonymous in its source.

Communication information includes any communication that you send to us. This information can be sent to us through the contact form sparkwellness.ca, email and/or social media communication. We process this data for the purposes of communicating with you and for record keeping.

Customer information includes any information you provide relating to any purchases of products and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your credit/debit card details. We process this information to supply the goods and/or services you have purchased and to keep records of such transactions.

User information includes data about how you use sparkwellness.ca and any online services linked to sparkwellness.ca. We process this data to operate sparkwellness.ca and ensure relevant content is provided to you, to ensure the security of sparkwellness.ca, and to maintain backups of our website and/or databases.

Technical data is information about your use of sparkwellness.ca and online services such as your IP address, details about your browser, length of visit to pages on sparkwellness.ca, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of sparkwellness.ca and other online services, to administer and protect our business and website.

Marketing information includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to receive our newsletters, enable you to participate in our promotions such as giveaways, informational webinars on sparkwellness.ca and our social media platforms to deliver relevant website content and advertisements to you and measure its effectiveness.

We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal information by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you).

We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose if necessary. In the event we need to use your details for an unrelated new purpose we will let you know.

We will disclose your personal information without notice only if required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on the site; protect and defend the rights or property of sparkwellness.ca; and act under exigent circumstances to protect the personal safety of users of sparkwellness.ca or the public.

Section 2: HOW YOUR PERSONAL INFORMATION IS COLLECTED

We may collect personal information about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).

Cookies

We may automatically collect certain data from you as you use sparkwellness.ca by using cookies and similar technologies.

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences.

Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Sparkwellness.ca uses cookies to analyse website traffic and help us provide a better website visitor experience.

Section 3. Use of Data Collected

We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content that we think you might be interested in. We use your contact information to send you information about our company and promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes (both via email and through using your email address for targeting on sites such as Facebook.com), and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails, display and native advertising or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. By using this site, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do not call registry, in-house list or similar registry.

Section 4: DISCLOSURE OF YOUR PERSONAL DATA

We may have to share your personal data with parties relevant to sparkwellness.ca:

  • Service providers who provide IT and system administration services
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities
  • Market Researchers and analysts
  • Marketing agencies we may engage from time to time

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data.

They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

THIRD-PARTY LINKS

Sparkwellness.ca may include links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

In relation to your personal data, you have the right to request access, correction, erasure, restriction, transfer, to object to processing, and to withdraw consent.

If you wish to exercise any of the rights set out above, please email us. As a security measure to ensure your data is not disclosed to any person who has no right to receive, it we may request further information from you.

Section 5: Your Opt-Out Rights

You may opt-out of receiving communications from us and/or our partners by not submitting your information. We also allow you to remove your information from our marketing lists. If you remove your information from our marketing lists it will no longer be used by us to send promotional correspondence to you. You can remove your information from our marketing lists by clicking on the Unsubscribe link at the bottom of every email we send you, or by sending your request, in writing, via email to: support@sparkwellness.ca.

If you opt out of receiving marketing emails, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases of products or services.

Section 6: We Do Not Intend to Collect Data from Children

The information and services provided to us or our affiliates, sponsors, and advertisers are not intended to be viewed by children (under 18 years old). No information collected from children is knowingly used for any marketing or promotional purposes whatsoever, either inside or outside sparkwellness.ca. No part of the sparkwellness.ca web site is structured to attract anyone under the age of 18.

Section 7: Our Right to Contact You

We reserve the right to contact you regarding your account status and changes to subscriber agreements, privacy policy, or any other policies or agreements relevant to you.

Section 8: Our Right to Change

We reserve the right to change this policy at any time by notifying you of the existence and location of the new or revised privacy policy or by posting the changes online at our site.

Section 9: Our Contact Information

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us via email sent to: support@sparkwellness.ca.

Section 10:  Anti Spam Policy. Can-Spam Act Compliance

Sparkwellness.ca is dedicated to ensuring compliance with the Can-Spam Act, which took effect January 1, 2004. You may receive email from sparkwellness.ca in the following circumstances:

  1. Acknowledging your application has been received and requesting additional action
  2. Requests for additional information to support your current application
  3. Response to your inquiries regarding the status of your transactional requests
  4. Thanking you for your valued business
  5. Advertisements for our products, services, changes in services, new product availability
  6. Advertisements for third party products and services where we have determined that such product or service may be of interest to our customers

To ensure compliance with the Can-Spam Act, sparkwellness.ca has implemented the following guidelines for email delivery:

  1. All emails sent to you by sparkwellness.ca will clearly identify sparkwellness.ca as the sender.
  2. Any email from sparkwellness.ca will include the ability to unsubscribe from future email messages or your may simply reply directly and request removal.
  3. Unsubscribing will ensure the customer is removed from ALL lists at sparkwellness.ca; this excludes customer service emails regarding the processing and status of a current product.
  4. All emails sent to you directly by sparkwellness.ca include valid postal address information in the footer.
  5. All third party marketing partners are required to comply with the Can-Spam Act.
  6. Emails sent to you directly by sparkwellness.ca will include an email address where you can send suggestions, complaints or other correspondence.

Section 10: Information for ISPs

Web site: sparkwellness.ca

Email Address: support@sparkwellness.ca

sparkwellness.ca understands consumers’ concerns over the use of their personal information. We hope this information will relieve any concerns your company may have regarding our email policies. sparkwellness.ca and its affiliated sites use only an opt-in or opt out?method of obtaining customer information, and it is not our policy or desire to send unsolicited email. We obtain email addresses and personal information from third parties that follow the same set of policies. sparkwellness.ca email messages sent always include information about the origin of the emails and instructions on how recipients can unsubscribe from receiving future email messages.

From time to time, sparkwellness.ca will enter into an arrangement with a third party website to allow individuals to opt into our marketing program on those third party websites. In each case the third party websites have represented and warranted to us, among other things,

  1. that the data was collected voluntarily from individuals on website registrations and co-registrations,
  2. that the sellers have a right, under any applicable privacy statements, to transfer the data to us, and
  3. that sparkwellness.ca has the right to send marketing offers to the individuals.

We hope this information satisfies any questions or concerns you may have regarding the email practices of sparkwellness.ca. If you have additional questions or wish to discuss this matter further, please contact us at: support@sparkwellness.ca

User-Created Content

You may elect to submit User-Created Content via the Website. If at any time you share User-Created Content on areas of the site that are generally accessible to other Website users, such content is considered “Public User-Created Content.” If you share User-Created Content solely on areas of the site that are accessible to other users only if such users have a non-public access code, or if you share Personal Information with Spark Wellness that you do not share on public areas of the Website, such content is considered “Private User-Created Content.”

You have control over what information about yourself you choose to share on the Website. Please be aware that when you post Public User-Created Content on the Website, such content may be viewed by other users and by the general public, including any such content that contains Personal Information. All such sharing of information and content is done at your own risk.

We may use User-Created Content in accordance with the User-Created Content License set forth in the Terms of Use, provided that (i) we will not distribute or display your Private User-Created Content other than in the areas of the Website to which you have submitted such content and (ii) if we distribute Public User-Created Content to third parties for publication in print media, we will not associate your Personal Information with such Public User-Created Content without your permission.

You may modify or delete your User-Created Content in accordance with the instructions on the Website. Please be aware that even if Spark Wellness deletes such User-Created Content from its ‘live’ databases, such information may still be stored on other databases (including those kept for archival purposes). We will not retrieve deleted content from our archives in order to publish it on the Website or elsewhere, but please be aware that any Public User-Created Content that you delete but that has been published or distributed in media other than the Website prior to deletion may remain publicly available on areas other than the Website in accordance with the User-Created Content License.

Use of Contractors and Service Providers

Spark Wellness uses third parties (including contractors and service providers) to help with certain aspects of its operations, which may require disclosure of your Personal Information to them. For example, Spark Wellness may use a third party to communicate with you (via telephone, email, or letter) about our services, to send information to you, to host the Website and related databases, and to perform other work that we may choose to outsource. Spark Wellness requires these third parties to use your Personal Information only as necessary to perform the services they are asked to perform.

If you have additional questions or concerns, please contact us at: support@sparkwellness.ca

Customer Service:

If you have questions or comments, please email us at support@sparkwellness.ca